Returns and Exchanges

Peufeq hopes every parent and child can shop with peace of mind. If you receive a product that is defective or unsuitable, you can return or exchange it according to the following procedures, and we will do our best to help you process it smoothly.

When can I apply for a return or exchange?
Applications must be submitted within 30 days of receiving the product;
The product must be brand new, unused, and in a condition that does not affect resale;
Packaging, accessories, instruction manuals, and tags (if any) must be complete;
The problem must not be caused by human damage, misuse, or improper storage.

For the safety and hygiene of children, products that have been used, show obvious wear and tear, or affect resale cannot be returned or exchanged.

What situations are eligible for return or exchange?
Common situations where you can apply for a return or exchange include:

• The product has quality problems (such as abnormal function or obvious defects);
• The received product does not match the order (incorrect model, style, or quantity);
• Damage during transportation (please contact customer service as soon as possible after signing for the delivery and provide photos or videos).

What situations are not eligible for return or exchange?
The following situations are generally not eligible for return or exchange:

• Exceeding the return/exchange time limit;
• The product has been used, washed, disassembled, or damaged by human error;
• Returns or exchanges due to personal preference or incorrect purchase;
• Returning the product without confirmation from customer service;
• Delivery problems caused by incorrect shipping information.

To ensure a smooth return and exchange process, please follow these steps:
Contact customer service: After confirming that the product meets the return/exchange conditions, please contact customer service first. We will provide you with specific guidance.
Provide information: Provide your order number, a description of the problem, and photos or videos so that we can process your request faster.
Review and confirmation: We will verify the situation and confirm whether a return or exchange is possible.
Return the product: Return the product according to the customer service instructions. We recommend choosing a trackable shipping method for peace of mind.
Processing complete: After the product is received and inspected, we will arrange a refund or reshipment. If the replacement product is temporarily out of stock, you can choose to wait for restocking or receive a refund instead.

Refunds will be processed after the returned product has been received and inspected;
The refund will be returned to your original payment method;
The actual time for the refund to arrive may vary depending on the payment platform or bank processing time.

For returns or exchanges due to product quality issues, incorrect shipments, or transportation damage, we will cover the return shipping costs;
For returns or exchanges requested due to personal reasons, you will generally be responsible for the return shipping costs;
Additional costs incurred for expedited shipping are generally non-refundable (except in cases of product quality issues).

Please be sure to contact and obtain confirmation from customer service before returning any items;
Packages returned without prior confirmation may not be processed;
To protect your rights, we recommend using a trackable shipping method when returning items.