Shipping Policy

Peufeq currently supports delivery services to most countries and regions. Please refer to the checkout page for specific delivery areas.
If your region is not currently supported for direct delivery, you can contact customer service, and we will help you find a feasible solution.

All orders enjoy free standard shipping.
Delivery will be arranged by Peufeq's partner logistics providers based on the product type, order quantity, and shipping address. After order payment confirmation, we will process and arrange shipment as soon as possible.

Estimated delivery time is 7–14 days.
After shipment, we will send an email containing order information and a tracking number so you can check the delivery progress at any time.

Please note that actual delivery times may vary due to regional differences, peak seasons, holidays, or force majeure factors.

If you have urgent delivery needs, you can choose our expedited shipping service.
Expedited shipping requires contacting customer service immediately after placing your order for confirmation and arrangement.
Whether expedited shipping is available will be determined based on product inventory, delivery address, and logistics conditions.

Estimated delivery time for expedited shipping is 3-5 days.
Expedited shipping usually incurs additional costs; the specific cost and estimated delivery time will be provided by customer service after confirmation.

We will process orders within 2-3 business days after payment confirmation and arrange shipment as soon as possible.
During promotional events, holidays, or periods of high order volume, shipping times may be slightly delayed, and we will inform you promptly.

After the goods are shipped, delivery is handled by the logistics company. Actual arrival time may be affected by the following factors:
Shipping address location;
Weather conditions;
Holidays and peak seasons;
Logistics company operational arrangements.

Please ensure that your shipping information is accurate when placing your order to avoid delivery delays or package returns.

Please check the outer packaging for any damage upon receiving your package.
If you find any damage, deformation, or abnormalities in the outer packaging, please take photos immediately upon receipt and contact the logistics personnel or our customer service.
If the product is damaged during transportation, please contact our customer service team immediately, and we will assist you in handling the relevant issues.

Delivery delays or failure to deliver within the estimated time may occur under the following circumstances:
Force majeure events such as severe weather or natural disasters;
System or operational adjustments by the logistics company;
Incomplete or incorrect recipient information.

In such cases, we will do our best to assist in tracking your package and provide necessary support and explanations to ensure you can wait for your package with peace of mind.