FAQ
Account Information
Is it necessary to register an account to place an order?
It's not mandatory to register an account to place an order, but registering an account will make your shopping experience smoother and provide you with more convenient features. After registration, you can:
View order status and history;
Manage shipping addresses and contact information;
Quickly reorder your favorite products;
Receive new product information and promotional alerts.
How to register an account?
Click "Register" in the upper right corner of the website, fill in your email address and password, and complete the verification. After registration, please complete your personal information as much as possible to ensure smooth order placement and delivery.
What if I forget my password?
The login page provides a "Forgot Password" function. Follow the instructions to reset your password via email verification. If you do not receive the verification code, please check your spam folder.
How to modify account information?
After logging in to your account, you can modify your personal information, shipping address, and password in "Account Settings". However, please understand that the shipping address cannot be modified for orders that are currently being processed; you need to contact customer service to confirm.
Can I delete my account?
If you need to delete your account, please contact customer service and provide verification information. Account data cannot be recovered after deletion, so please proceed with caution.
It's not mandatory to register an account to place an order, but registering an account will make your shopping experience smoother and provide you with more convenient features. After registration, you can:
View order status and history;
Manage shipping addresses and contact information;
Quickly reorder your favorite products;
Receive new product information and promotional alerts.
How to register an account?
Click "Register" in the upper right corner of the website, fill in your email address and password, and complete the verification. After registration, please complete your personal information as much as possible to ensure smooth order placement and delivery.
What if I forget my password?
The login page provides a "Forgot Password" function. Follow the instructions to reset your password via email verification. If you do not receive the verification code, please check your spam folder.
How to modify account information?
After logging in to your account, you can modify your personal information, shipping address, and password in "Account Settings". However, please understand that the shipping address cannot be modified for orders that are currently being processed; you need to contact customer service to confirm.
Can I delete my account?
If you need to delete your account, please contact customer service and provide verification information. Account data cannot be recovered after deletion, so please proceed with caution.
Order Information
Can I modify or cancel an order after placing it?
Orders usually cannot be modified or canceled after confirmation and processing. If you need to make adjustments, please contact customer service as soon as possible. We will do our best to assist you, but we cannot guarantee that every order can be successfully modified or canceled.
How to check the order status?
After logging in to your account, you can view the processing and delivery status in "My Orders". Guest orders can be tracked using the order confirmation information and tracking number.
How to change shipping information or recipient?
You can contact customer service to try to modify the information before shipment. Changes are not possible after shipment; we recommend contacting the courier company to attempt interception.
What if the order information received is incorrect?
Please contact customer service immediately, providing your order number and a description of the problem. We will verify and assist in resolving the issue.
How to handle order anomalies or if I haven't received my goods?
Please first check the logistics information. If you still haven't received your order after the expected delivery time, please contact customer service and provide your order number and a screenshot of the tracking information.
Orders usually cannot be modified or canceled after confirmation and processing. If you need to make adjustments, please contact customer service as soon as possible. We will do our best to assist you, but we cannot guarantee that every order can be successfully modified or canceled.
How to check the order status?
After logging in to your account, you can view the processing and delivery status in "My Orders". Guest orders can be tracked using the order confirmation information and tracking number.
How to change shipping information or recipient?
You can contact customer service to try to modify the information before shipment. Changes are not possible after shipment; we recommend contacting the courier company to attempt interception.
What if the order information received is incorrect?
Please contact customer service immediately, providing your order number and a description of the problem. We will verify and assist in resolving the issue.
How to handle order anomalies or if I haven't received my goods?
Please first check the logistics information. If you still haven't received your order after the expected delivery time, please contact customer service and provide your order number and a screenshot of the tracking information.
Payment and Security
What payment methods are supported?
We support major payment channels, such as credit and debit cards (Visa, Mastercard). Available payment options will be displayed on the checkout page.
Is the payment secure?
We use advanced security technologies (such as encrypted transmission) to protect payment information and ensure transaction security. No sensitive payment information is stored on the website.
What if the payment fails?
Please check your account balance and payment information for accuracy, or try a different payment method. If the problem persists, please contact customer service and provide your order number and payment screenshot for assistance.
How to confirm if the payment was successful?
After successful payment, you will receive an automatically generated order confirmation email, and you can check the status in your account orders.
We support major payment channels, such as credit and debit cards (Visa, Mastercard). Available payment options will be displayed on the checkout page.
Is the payment secure?
We use advanced security technologies (such as encrypted transmission) to protect payment information and ensure transaction security. No sensitive payment information is stored on the website.
What if the payment fails?
Please check your account balance and payment information for accuracy, or try a different payment method. If the problem persists, please contact customer service and provide your order number and payment screenshot for assistance.
How to confirm if the payment was successful?
After successful payment, you will receive an automatically generated order confirmation email, and you can check the status in your account orders.
Shipping Information
Do you offer free shipping?
Yes, most of our orders qualify for free standard shipping. Specific details can be found on the checkout page.
Is expedited shipping available?
Peufeq supports expedited shipping, but you need to contact customer service after placing your order to confirm, and additional fees may apply.
How long does it take for orders to ship?
After payment confirmation, orders are generally processed and shipped within 2-3 business days. The exact arrival time depends on the shipping service and delivery location.
How can I track my shipment?
After shipment, you can obtain the tracking number and real-time tracking information on the order page.
What if there are shipping issues or delays?
If your package is delayed, lost, or damaged, please contact the shipping company and customer service immediately. We will assist you and provide necessary support.
What if I receive damaged or missing items?
Please take photos as proof upon receipt, and contact customer service as soon as possible with the relevant pictures.
Yes, most of our orders qualify for free standard shipping. Specific details can be found on the checkout page.
Is expedited shipping available?
Peufeq supports expedited shipping, but you need to contact customer service after placing your order to confirm, and additional fees may apply.
How long does it take for orders to ship?
After payment confirmation, orders are generally processed and shipped within 2-3 business days. The exact arrival time depends on the shipping service and delivery location.
How can I track my shipment?
After shipment, you can obtain the tracking number and real-time tracking information on the order page.
What if there are shipping issues or delays?
If your package is delayed, lost, or damaged, please contact the shipping company and customer service immediately. We will assist you and provide necessary support.
What if I receive damaged or missing items?
Please take photos as proof upon receipt, and contact customer service as soon as possible with the relevant pictures.
Returns and Exchanges
How do I apply for a return or exchange?
Provided the return and exchange policy is met, contact customer service with your order number, a description of the problem, and relevant photos. Customer service will review your request and guide you through the return process.
What situations are eligible for returns and exchanges?
Products with quality issues;
Incorrect items or quantities shipped;
Damage during transportation.
What situations are not eligible for returns and exchanges?
Products that have been used or affect resale;
Returns requested after the return period has expired;
Products marked as final sale.
What is the processing time for refunds and exchanges?
After the returned product is inspected and approved, the refund will be returned to the original payment method. The time it takes for the refund to arrive depends on the payment platform. Exchanged products will be shipped after inspection and approval. If the item is out of stock, you can contact customer service for a refund.
Who pays for return shipping?
For returns or exchanges due to quality or delivery issues, we will cover the shipping costs; for returns or exchanges due to personal reasons, you will be responsible for the shipping costs.
Provided the return and exchange policy is met, contact customer service with your order number, a description of the problem, and relevant photos. Customer service will review your request and guide you through the return process.
What situations are eligible for returns and exchanges?
Products with quality issues;
Incorrect items or quantities shipped;
Damage during transportation.
What situations are not eligible for returns and exchanges?
Products that have been used or affect resale;
Returns requested after the return period has expired;
Products marked as final sale.
What is the processing time for refunds and exchanges?
After the returned product is inspected and approved, the refund will be returned to the original payment method. The time it takes for the refund to arrive depends on the payment platform. Exchanged products will be shipped after inspection and approval. If the item is out of stock, you can contact customer service for a refund.
Who pays for return shipping?
For returns or exchanges due to quality or delivery issues, we will cover the shipping costs; for returns or exchanges due to personal reasons, you will be responsible for the shipping costs.
Product and Usage
Are the products safe?
All our products meet children's product safety standards. We strictly control the materials and manufacturing process to ensure children's safety during play.
Product usage instructions?
Each product comes with instructions or an operating guide. Please read them carefully before use and guide your child on safe usage.
Suitable Age?
Most of our products are marked with an age range. Please choose the appropriate product based on your child's actual age.
Product Maintenance and Cleaning
Precautions for Use
How to extend the product's lifespan?
Avoid prolonged exposure to sunlight;
Avoid heavy pressure or squeezing of fragile parts;
Regularly check the integrity of parts and accessories.
All our products meet children's product safety standards. We strictly control the materials and manufacturing process to ensure children's safety during play.
Product usage instructions?
Each product comes with instructions or an operating guide. Please read them carefully before use and guide your child on safe usage.
Suitable Age?
Most of our products are marked with an age range. Please choose the appropriate product based on your child's actual age.
Product Maintenance and Cleaning
- Plush and fabric toys: Hand wash or gentle machine wash
- Wooden or felt toys: Wipe with a damp cloth and keep dry
- Electric or electronic products: Operate strictly according to the instructions
Precautions for Use
- Children must use the product under adult supervision;
- Avoid contact with fire or sharp objects;
- Keep the instruction manual and packaging for future reference.
How to extend the product's lifespan?
Avoid prolonged exposure to sunlight;
Avoid heavy pressure or squeezing of fragile parts;
Regularly check the integrity of parts and accessories.